The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I offer wholesale pricing on many items for group buys and brick and mortar shops. You can find my wholesale line sheets on the Etsy wholesale site. Contact me for more information.
Since almost everything I make is custom, the best way to order and let me know is to take a look at the options available in the item description for that listing.
Don't worry - I'll never make your order without checking for your personalization, if it was not included with your order.
I can make just about anything, so if you don't see what you want in my shop, just message me and I can discuss a quote, options, and even a custom listing should you wish.
My fonts here: bonniejeanmetalsmith.com/pages/fonts
My finishes here: bonniejeanmetalsmith.com/pages/finishes
My symbols here: bonniejeanmetalsmith.com/pages/symbols
Remember, not all fonts, finishes, or symbols are available on all pieces.
Most retail items ship within about 1-2 weeks from order date. IF YOU NEED AN ITEM SOONER than the listed forging time, contact me - often I can get a single order out sooner if requested.
Exceptions: During busy holidays, it can take longer. If you are needing it for a specific occasion or date, check with me and make sure you'll receive it in time, or purchase express postage.
Sometimes, items ship SOONER, because they are ready-stock. If this is the case, the listing will state that.
Any any case - if you need something by a certain time - please contact me and double check. If I know, I can help. If I don't know... it is subject to fate.
Yes! All of our items arrive in professional packaging, with an information card about our items. Very suitable for gift giving. No receipt is included (saving a tree and also your recipient) because you can view it online at any time.
Gift cards handwritten upon request - no charge!
Since I actually hand- forge my items, most of them can be altered, changed, sized, etc. I try to be very thorough in my descriptions, but I encourage you to ask if you need a sizing exception. I can usually accommodate - and happily!